How to register:
On the homepage, click the “Register” button, operate as instructed, for more detailed information, please refer to the Register of Users
Forget your password:
On the homepage, click the “Log in” then the “Forgot password?”, operate as instructed, for more information, please refer to the Forgot password
Change your password:
After logging online, click the “Account” then the “Account Security” and the “Change password”, proceed as instructed, for more information, please refer to the Change password.
How to get the KYC verified:
After logging online, click the “Account” then the “Personal verification”, fill your personal information as required, then submit it. For detailed reference, please check the How to get the KYC verified.(After submit it, we would finish the verification in one workday. Should your verification fail to pass, please get verified again after reading the rules clearly.)
How to charge：
On the homepage, click the “Account”- “Total funds”- “Charge”, then proceed as required, for more detailed information, please refer to the How to charge.
How to withdraw：
On the homepage, click the “Account”- “Total funds”- “Withdraw”, then proceed as required, for more detailed information, please refer to the How to withdraw.
How can I be sure that my charging address is not the same as others’?
Every account address is unique, please recheck it carefully before you charge or transfer!
How long will the charge or the withdraw arrive?
The virtual coins would be transferred automatically after reaching a certain number, the speed of confirmation depends on network condition. Normally, all requests will be handled within 24 hours, we will take care of it once we receive the request of withdrawing, after this, it will arrive in line with the block confirmation time(normally from 10 minutes to one hour). There may be some reasonable delay due to the blockchain network, please wait patiently.
Inquire on the block browser：
Please refer to the Cryptocurrency Block Explorers, if you still have questions, please contact the online support or submit the receipt.
About the service fee of charging：
All the charging is free.(The platform takes all the related fee.)
About the service fee of withdrawal and the minimum number of withdrawal:
The service fee would be regularly adjusted according to the actual situation:
The service fee of trading:
At present, trading on our platform is free for service fee.(From May 16th to July 16th,2018)
Unusual situations when withdrawing(Failure withdrawal, withdrawal was successful but there is no block record)
Failed delivery due to the wrong withdrawal address:
Please recheck your address before withdrawing, if the withdrawal failed to arrive due to clients’ own operation, clients take the responsibility themselves. In the meantime, we would still try to recover it, we would need your name, cellphone number, withdrawal amount, time, the correct address and the picture record on iCoinbay(including time, amount and status) sending to our support, the recovery is estimated 5 to 7 workdays, the final results depend on the reply of the technical support.(before contact the support, we would check the client’s information and the correct address.)
Failed delivery due to ill-functional wallet:
Please check your withdrawal address first.(If the address is correct, please sent it to the support, the support would check the certain block.)
How to locate the trading ID:
The trading ID needs to be located by yourselves on certain block network, through the address.
How to charge for mining:
Open your app, click “Funds”, choose the currency you want to charge, then click the “Charge”, then there would generate an charging address, then you need to copy this address to your mining machine.
The procedure of withdrawal:
Requesting withdrawal--- Trading confirmation--- Block confirmation--- Arrival
Charging(cannot be canceled)
Withdrawal(can only be canceled before the trading confirmation)
What is BTC trading zone:
BTC trading zone: is an mode using bitcoin as the trading currency to exchange and trade after setting a price to another currency.
What is USDT trading zone：
USDT trading zone: is an mode using USDT as the trading currency to exchange and trade after setting a price to another currency.
What is buying, selling, buying under market price and selling under market price：
Buying includes Buying under market price and buying under fixed price, also, selling includes selling under market price and selling under fix price. The market price refers to the univalent for buying and selling, the fix price refers to the price you set for yourself.
What is the fixed price order：
Fixed price trading is the pending trading, you can set the price for buying and selling yourselves, the order would be finished when the market price fluctuates to the set price.
What is the market price order：
Market price trading is buying or selling according to the market price without setting a price, all you need to do is to choose the amount.
What is the matching mechanism：
Matching trading means buyers and sellers entrust their orders to the market, the market would make the deal succeed according to the principle of “price priority” “time priority”.
What is the principle of matching mechanism：
Price priority: the higher buy-in is superior to the lower, the lower selling is superior to the higher.
Time priority: two same prices would be determined by their timing, the earlier order would be successful first.
Reasons of asset freeze:
Please confirm two things: one, there are unsettled order in the market, you can apply for canceling. Two, check whether you have submitted to transfer or withdraw, if you still have questions after inquiry, please contact online support or submit the recipient.
Can I trade without verifying the KYC:
Yes, for your account security, we suggest you to finish the Google authentication and ID confirmation.
Other operation issues
Fail to upload the photo：
Please check if your internet is connected and the photo is sharp and clear(The system only accepts the format of JPG, PNG within 20MB), please contact the support if the problem remained.
Can I change the binding mailbox?
Sorry, you may not change the registered mailbox.
How many login methods are there?
For now, there is only one login method by mailbox.
My mailbox cannot receive the verification email:
Please make sure that you filled the right mailbox address when you registered.
It could be the mail service provider set mails interception, please take a look at your spam box to check if the verification mail is filed under the AD mails, subscriptions or the spam.
Please check if the mail client is working normally to receive and send.
Please choose the mainstream mailboxes such as QQ, Google, Netease and Outlook.
If you still cannot receive the mail, please add the iCoinbay address into the white list then resend the verification mail.
Please refer to the How to set the white list if you want to add it into the white list.
How to submit the order:
On the homepage, click the “help” button then click the “submit the order”, you would enter the submission page, please fill in the information and click the “submit”. For more detailed reference, please check the How to submit the order
What currencies are currently supported by the iCoinbay platform:
TPG DT1 BTC USDT ETH ZEC ETC LTC NEO XRP BCHABC BCHSV ADA
What if I lost my cellphone or the Google authentication?
Please contact us by submitting the order, noting “unbinding the Google verification” with reasons, you can rebind new Google verification after the support taking care of it.
You need to provide:
- The front and back photos of your ID card(passport, driver’s license).
- A photo of hand holding your ID card(passport, driver’s license).
- Plus a note with handwritten “Unbinding the Google verification”with the date.
About the API:
The API is already open, you can use it based on your need. For detailed operation you can check the related articles in the API documents.
Plus, the account interface is limited once per second.
Other common issues
Recommended age is between 18--65.
Why the available asset is not the same as the total asset:
When you use some of your asset to execute a pending order, the system would freeze this part of asset before the order is closed. However, you can always cancel the order any time, the frozen asset would be unfreeze, after this, the available asset equals to the total asset.
About the security：
Our digital asset trading platform is a professional and regulated group from Singapore, we also recruited a professional technical team and risk control team.
What’s the edge of our platform?
Secure and stable with high-speed engine and multiple protections.
Asset is high-quality, team is professional, all sorted thoroughly.
Multiple languages with quick switch.
Both Chinese and English service with quick respond and thoughtful service.
Just a trading platform with more than ten-year experience of risk controlling.
We have professional distributed technology all over the world.
Zero service fee of trading.
Quick arrival of charging and withdrawal as well as fast transactions.
Why is your price is different from others’?
Because the whole trading is run under the matching mechanism through free bidding, different platform has different prices.
There are so many untrustworthy coins, why does platform have only so few categories of coins? Are they good enough?
We are very careful to introduce every new coin, all must be reviewed strictly by our team, there may be more new coins, please pay close attention.
Why do I have to get KYC verification?
The KYC verification can check if the trading was conducted by yourself, by this it can provide the utmost security for your account and prevent your account number be embezzled, stolen and laundered. Should something wrong occur to your account, the platform would gather the evidence from the verified information to remove the problem.
About the SC mining:
To check the revenue and the speed of mining:
Open URL: https://siamining.com/
Enter the wallet address, click “GO”.
- It will last 15-20mins to check your revenue after you first conducted mining
- The display time shows the time of foreign countires.
- The website operates the payment every 6 hours, it will not proceed untill reacing the number of 500 SC. It will reach the 51 digital wallet in 2 hours after the payment.
How to get the information of the computing power:
You can go to the homepage of the mining rigs to check.
I cannot get the revenue of mining:
If the mining revenue was not charged to our platform, you could inqure the provider of the mining rigs, otherwise, you could see it on our platform(orders—records of charging and withdrawal).
What is the trading time of the platform?
Trading time is through 24 hours, you can make deals any time.
IOS downloaded app is not trusted:
You could manually trust it by opening the “settings”—“general”—“device managment”.
How to store Bitcoin?
The BTC exists in whole P2P network. Specificlly, in every computer installed BTC client(BTC wallet), after synchronized through internet, would possess every trading record ever since the appearance of BTC, including your BTC.
Hot wallet: online wallet, internet connected.
Cold wallet: offline wallet, internet unconnected.
Welcome to our community：