Digital assets can not be withdrawn
The transfer of blockchain assets is divided into three steps: currency debiting - block confirmation - the other side accounts.
In the first step, we will generate the TXID within 30-60 minutes. This means that the transfer processing on our platform has been completed and the currency has been transferred to the blockchain.
In the second step, click on the "Check" link of Txid and open the corresponding blockchain browser to check the withdrawal confirmation.
The third step, if the blockchain display is being confirmed or unconfirmed, please wait patiently for the blockchain confirmation. If the blockchain display is confirmed, if you can't receive the coin yet, but iCoinbay has completed the coin transfer and can no longer provide help, please contact the currency exchange platform for your account.
Note: If you click on the coin to confirm the e-mail, due to blockchain network due to the appropriate time may be extended, please wait patiently. If after 6 hours there is still no Txid generated in your account's financial--record query--deposit record, please re-open the ticket and attach:
[Accumulation record] screenshot of the transfer.
We will handle it as soon as possible. Work order without screenshots has very low priority.
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