1. If your orders were not filled:
Please check the price of the order you placed and see whether it was competitive enough to match that on the opposite side.
You can cancel your order first and then place your order at the price of ask/bid 1 or just place a market order so to make the order quickly filled.
2. If you cannot cancel your orders, or your orders were filled but did not appear on iCoinbay and etc., please submit a requestand attach the following:
● Order screenshot
● Screenshot of error or unusual activity
Note: We’ll solve your problems as soon as possible. However, for requests without screenshots, priority would be low.
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